Hideez Dongle (EN)
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Troubleshooting
Hideez USB Bluetooth Donlge - Troubleshooting for Windows
If the dongle does not appear in Microsoft Bluetooth's list after installing, please check if the CSR BlueCore Bluetooth driver is installed.
Step 1
Open the Device Manager and find the list that appears under the Universal Serial Bus Controllers section.
How to open Device Manager​
Troubleshooting: CSR BlueCore Bluetooth
Step 2
Select with right-clicking CSR BlueCore Bluetooth and click Uninstall device.
Troubleshooting: CSR BlueCore Bluetooth
Troubleshooting: CSR BlueCore Bluetooth
Step 3
Go to menu Action and click the Scan for hardware changes.
Troubleshooting: Scan for hardware changes
Step 4
You will see the Bluetooth menu.
Bluetooth menu
How to disable built-in Bluetooth adapter
Step 1
Open the Device Manager.
Step 2
Select Bluetooth and select with right-clicking the built-in Bluetooth and click Disable device.
If an alert pops up recommending you restart your PC, restart it.
Still having trouble connecting your adapter?
Here are a couple of useful tips that will help you fix some of the most common Bluetooth pairing issues:
- Remove Old Bluetooth Connections - If you’ve previously connected the dongle to a different device, you might experience issues with it trying to connect to the old connection instead of the new one. If you’re having such trouble, it’s best to reset your device and start fresh with the new connection.
- Power Off and Back On - The old and proven method of simply performing a soft reset can often do the trick. This is even simpler if you’re setting up Bluetooth on your mobile device, as you don’t even need to turn it off. Just go in and out of airplane mode.
- Get Away from Your Wi-Fi - Since Wi-Fi and Bluetooth operate in a relatively close spectrum, you might experience interference if you’re trying to connect to Bluetooth while near a Wi-Fi device. Move away from your router, and you just might find that your Bluetooth will start working.
- Charge Up The Device - Modern computers and laptops have a smart power management function to preserve themselves when their battery is running low. They automatically turn off any functions that drain the battery too much, including Bluetooth. For this reason, you should always make sure that your device has enough juice before pairing it up.
- Update Your Device’s Firmware - If you can’t connect to your PC or Mac, consider that the issue could be coming from the device itself. Check if you have the latest firmware and update it to pair up with the dongle.
If you have any questions about these instructions or using the Hideez Dongle, please contact our Support team at [email protected]. We’ll be happy to help!