> For the complete documentation index, see [llms.txt](https://dongle.hideez.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dongle.hideez.com/how-to-use-hideez-bluetooth-dongle-on-windows/troubleshooting.md).

# Troubleshooting

{% hint style="info" %}
If the dongle does not appear in Microsoft Bluetooth's list after installing, please check if the CSR BlueCore Bluetooth driver is installed.
{% endhint %}

## **Still, having trouble connecting your adapter?**

Here are a couple of useful tips that will help you fix some of the most common Bluetooth pairing issues:

* **Remove Old Bluetooth Connections -** If you’ve previously connected the dongle to a different device, you might experience issues with it trying to connect to the old connection instead of the new one. If you’re having such trouble, it’s best to reset your device and start fresh with the new connection.
* **Power Off and Back On -** The old and proven method of simply performing a soft reset can often do the trick. This is even simpler if you’re setting up Bluetooth on your mobile device, as you don’t even need to turn it off. Just go in and out of airplane mode.
* **Get Away from Your Wi-Fi -** Since Wi-Fi and Bluetooth operate in a relatively close spectrum, you might experience interference if you’re trying to connect to Bluetooth while near a Wi-Fi device. Move away from your router, and you just might find that your Bluetooth will start working.
* **Charge Up The Device -** Modern computers and laptops have a smart power management function to preserve themselves when their battery is running low. They automatically turn off any functions that drain the battery too much, including Bluetooth. For this reason, you should always make sure that your device has enough juice before pairing it up.
* **Update Your Device’s Firmware -** If you can’t connect to your PC, consider that the issue could be coming from the device itself. Check if you have the latest firmware and update it to pair up with the dongle.

{% hint style="info" %}
If you have any questions about these instructions or using the Hideez Dongle, please contact our Support team at <support@hideez.com>. We’ll be happy to help!
{% endhint %}


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