How to use Hideez Bluetooth Dongle on Windows 10, 11

Setting up Hideez USB Bluetooth Dongle on Windows 10, 11

Hideez Bluetooth Dongle is a highly compatible multiplatform device that utilizes plug-and-play technology. This means there is no need to install additional drivers or software. Just plug the Dongle into a USB port and Windows will recognize it automatically. In case you have to use Hideez Dongle instead of internal Bluetooth, simply switch the internal Bluetooth to the Hideez Bluetooth Dongle by disabling the internal one and carefully following all the steps.

PLEASE, FOLLOW EVERY STEP CAREFULLY, EACH ONE HAS ITS OWN MEANING.

Step 1. Insert the Bluetooth Dongle into your USB port.

If you use something like a USB hub, please make sure, that it supports USB technology.

Step 2. Wait for Windows to Detect the Dongle.

Once inserted, Windows should automatically detect the new hardware and start the installation process.

Step 3. Automatic Installation (Plug-and-Play).

Windows will attempt to install the necessary drivers for the dongle automatically. This process may take a few moments, and you might see a notification or system tray icon indicating that the installation is in progress.

If the automatic installation is successful, you won't need to do anything else. However, if there are issues, you can open the Device Manager to check if the dongle is recognized. For that, please proceed to Step 4.

Step 4. If the dongle does not appear automatically, you have to follow the next steps.

Press Win. + X and open the Device Manager:

Step 5. Find the Universal Serial Bus Controllers section and expand the list.

Troubleshooting: CSR BlueCore Bluetooth

Step 6. Select with right-clicking CSR BlueCore Bluetooth and click Uninstall device.

Troubleshooting: CSR BlueCore Bluetooth

Fill in the checkbox “Delete the driver software for this device” and then click “Uninstall”.

Troubleshooting: CSR BlueCore Bluetooth

Step 7. Scan for hardware changes.

Go to the menu Action and click the Scan for hardware changes.

Troubleshooting: Scan for hardware changes

Step 8. The dongle will appear in the list of Bluetooth devices.

In the Bluetooth section, have to appear Generic Bluetooth Radio. This is a Hideez Bluetooth Dongle. But it is not active now.

Bluetooth menu

Step 9. Disabling internal Bluetooth (optional).

Generic Bluetooth Radio is the external Hideez Dongle. To use that, you have to switch off your internal Bluetooth:

• Select Bluetooth and select with right-clicking the built-in Bluetooth (in our case it is Qualcomm QCA 9377 Bluetooth), and click Disable device.

Prove your actions, by pressing the “Yes”:

Now, you have Hideez Dongle as Bluetooth by default. But, you have to activate it by replugging.

Step 10. Replug the Hideez dongle into the USB port.

In case you made all the steps correctly, you will have Hideez Bluetooth Dongle as the default Bluetooth. The Dongle will have a blue light blinking constantly.

If an alert pops up recommending you restart your PC, restart it.

If the dongle does not appear, try inserting it into the USB port again or inserting it into another USB port.

Pairing Devices by Hideez Dongle

Now you are ready to pair your Bluetooth devices. Go to Settings → Bluetooth & other devices and click the Add Bluetooth or other device button.

Bluetooth & other devices section

Choose your Bluetooth device from the list and click on the line.

Adding a new Bluetooth device

Adding a new Bluetooth device

The dongle is now connected to your Bluetooth device.

If you haven’t managed to connect your Bluetooth dongle even though you’ve followed all of the following steps, please contact us to get support. Our agent will reply back to you with an email within 24 hours.