Before setting up we are warning you about one thing:
The re-pairing process only needs to be done once, and they will be remembered. You will need to set up the dongle once, and all settings will be saved for the future.
Insert the Dongle into the USB port.
Reboot the Mac.
1. Install the Bluetooth Explorer:
2. Follow the instructions from the video.
To check that this option worked, you can follow the instructions from the last section of this article: "How to check which Bluetooth your Mac is using now?"
If changes haven't saved you can try option 2.
You can send a special command to the system through the terminal (command line), which will allow the system to use the Hideez Dongle by default for Bluetooth devices. Video instruction.
In the Terminal window, enter the following command:
sudo nvram bluetoothHostControllerSwitchBehavior=always
Then you'll need to enter the password from your Mac account and press enter.
Then restart Mac.
The next time you turn on your computer, the system will use the Hideez Dongle.
If Hideez Dongle is plugged in, the system will use it for your Bluetooth devices, and if it is not available, it will reconnect the Bluetooth devices to the system adapter.
To make your system adapter default again, you must open Terminal and enter a special command to cancel the previous setting:
sudo nvram -d bluetoothHostControllerSwitchBehavior
After restarting the computer, your Mac will use the system Bluetooth adapter (if available).
After you set all up you can check that dongle is really connected and ready to work.
For that open up the Apple menu and click “About This Mac” to get started.
In the About This Mac window, click the “System Report” button on the “Overview” tab.
The information about your Bluetooth will be here and Manufacturer should be the same as on the screenshot:
If none of the options above give the desired result, then try:
Before you begin, you will need to close all applications.
Hold Shift + Alt and select the Bluetooth icon on the menu bar
Select Debug > Reset Bluetooth Module
Reboot the system
Check the operation of Bluetooth, everything should work. Please, be aware that all devices will need to be re-configured.
Clamp the keyboard shortcut Command + Shift + G
In the window, specify the following path: / Library / Preferences/
Find the Bluetooth settings files. They can be called "com.apple.Bluetooth.plist" or "com.apple.Bluetooth.plist.lockfile", delete them
Reboot, re-configure pairing with the necessary devices
In most cases, the first two methods are enough. However, if the problem still occurs, then we can try the third method.
Turn off your Mac
Hold the Shift-Control-Option keys simultaneously with the power button for 10 seconds and release
Turn on your Mac
SMC reset, it remains to check for Bluetooth.
You can also read more in Apple's support article.
If you have any questions about these instructions or using Hideez Dongle, please contact our Customer Care team at firstname.lastname@example.org. We’ll be happy to help!