How to use Hideez Bluetooth Dongle on MacOS

Setting up Hideez Dongle on Mac

Before setting up we are warning you about one thing:

YOU WILL LOSE BLUETOOTH CONNECTIVITY IN THE INITIAL SETUP PROCESS AND ALL DEVICES WILL NEED TO BE RE-PAIRED.

The re-pairing process only needs to be done once, and they will be remembered. You will need to set up the dongle once, and all settings will be saved for the future.

Step 1

Insert the Dongle into the USB port.

Step 2

Reboot the Mac.

Step 3

Option 1. Bluetooth Explorer utility

1. Install the Bluetooth Explorer:

macOS 10.7

macOS 10.8

macOS 10.9

macOS 10.10

macOS 10.11

macOS 10.12

macOS 10.13

macOS 10.14

macOS 10.15

2. Follow the instructions from the video.

To check that this option worked, you can follow the instructions from the last section of this article: "How to check which Bluetooth your Mac is using now?"

If changes haven't saved you can try option 2.

Option 2. Commands via Terminal

You can send a special command to the system through the terminal (command line), which will allow the system to use the Hideez Dongle by default for Bluetooth devices. Video instruction.

In the Terminal window, enter the following command:

sudo nvram bluetoothHostControllerSwitchBehavior=always

Then you'll need to enter the password from your Mac account and press enter.

Then restart Mac.

The next time you turn on your computer, the system will use the Hideez Dongle.

If Hideez Dongle is plugged in, the system will use it for your Bluetooth devices, and if it is not available, it will reconnect the Bluetooth devices to the system adapter.

To make your system adapter default again, you must open Terminal and enter a special command to cancel the previous setting:

sudo nvram -d bluetoothHostControllerSwitchBehavior

After restarting the computer, your Mac will use the system Bluetooth adapter (if available).

How to check which Bluetooth your Mac is using now?

After you set all up you can check that dongle is really connected and ready to work.

For that open up the Apple menu and click “About This Mac” to get started.

In the About This Mac window, click the “System Report” button on the “Overview” tab.

The information about your Bluetooth will be here and Manufacturer should be the same as on the screenshot:

Troubleshooting

If none of the options above give the desired result, then try:

Reset Bluetooth

Before you begin, you will need to close all applications.

  1. Hold Shift + Alt and select the Bluetooth icon on the menu bar

  2. Select Debug > Reset Bluetooth Module

  3. Reboot the system

Check the operation of Bluetooth, everything should work. Please, be aware that all devices will need to be re-configured.

Delete Bluetooth Settings File

  1. Launch Finder

  2. Clamp the keyboard shortcut Command + Shift + G

  3. In the window, specify the following path: / Library / Preferences/

  4. Find the Bluetooth settings files. They can be called "com.apple.Bluetooth.plist" or "com.apple.Bluetooth.plist.lockfile", delete them

  5. Reboot, re-configure pairing with the necessary devices

In most cases, the first two methods are enough. However, if the problem still occurs, then we can try the third method.

Reset System Management Controller (SMC)

  1. Turn off your Mac

  2. Hold the Shift-Control-Option keys simultaneously with the power button for 10 seconds and release

  3. Turn on your Mac

SMC reset, it remains to check for Bluetooth.

You can also read more in Apple's support article.

If you have any questions about these instructions or using Hideez Dongle, please contact our Customer Care team at support@hideez.com. We’ll be happy to help!