Troubleshooting

Hideez USB Bluetooth Dongle - Troubleshooting for macOS

1. Delete all paired devices in the list of Bluetooth devices. 2. Insert the dongle into the USB port. 3. Confirm that the dongle is operational – it should be blinking blue when Bluetooth is used.

Please, notice: The Dongle may shortly blink once it plugged into the USB port. It may not be blinking while Bluetooth is not used!

4. Write the following command in the terminal:

sudo nvram bluetoothHostControllerSwitchBehavior=always

5. Restart your Mac. 6. Pull out and insert the dongle back. 7. In the Bluetooth settings, check that Broadcom has changed to Cambridge Silicon. 8. Open the list of Bluetooth devices. Select the device you want to connect. Click the Connect button.

If the devices still do not connect after following the instructions above, try the following:

1. Unplug the dongle.

2. Turn off Bluetooth on your Mac.

3. Plug in the dongle.

4. Wait for 15 seconds.

5. Turn on Bluetooth.

6. Connect your devices.

If your Bluetooth device does not connect:

1. Make sure you have the latest OS version.

2. Connect another device.

3. Try the dongle on another PC or Mac.

4. If there are many Wi-Fi points nearby, then they will interfere with the functioning of Bluetooth.

5. If you are using a USB hub and the dongle does not work, try connecting it directly to your Mac.

If your Mac does not have a Type A USB port, you'll need to use a Type A to Type C adapter. Ensure that this adapter supports Bluetooth technology.

Option for macOS Monterey:

1. Open the Terminal command on your Mac and type the following command:

sudo pkill bluetoothd 

and hit the Return to run

1. Enter your Mac login password, wait for 5 seconds, and start using Bluetooth and set up the Bluetooth device.

If none of the options above give the desired result, then try:

Resetting Bluetooth

Before you begin, you will need to close all applications.

1. Hold Shift + Option and select the Bluetooth icon on the menu bar

2. Select Reset Bluetooth Module

3. Reboot the system

Check the operation of Bluetooth; everything should work. Please, be aware that all devices will need to be re-configured.

Deleting Bluetooth Settings File

1. Launch Finder

2. Clamp the keyboard shortcut Command + Shift + G

3. In the window, specify the following path: / Library / Preferences/

4. Find the Bluetooth settings files. They can be called "com.apple.Bluetooth.plist" or "com.apple.Bluetooth.plist.lockfile", delete them

5. Reboot, re-configure pairing with the necessary devices

In most cases, the first two methods are enough. However, if the problem still occurs, then we can try the third method.

Resetting System Management Controller (SMC)

1. Turn off your Mac

2. Hold the Shift-Control-Option keys simultaneously with the power button for 10 seconds and release

3. Turn on your Mac

SMC reset, it remains to check for Bluetooth.

You can also read more in Apple's support article.

Wake up after sleeping mode

• If you have issues reconnecting devices or waking up your computer via peripheral devices on Sonoma OS, please execute the following command in the Terminal:

defaults -currentHost write com.apple.Bluetooth RemoteWakeEnabled 1

If the AirPods are not in the case after wake-up, they will not connect themselves and you need to click on them in the list of Bluetooth devices for connection.

• If you have issues reconnecting devices after shooting down or rebooting, please turn off the encryption:

1. Apple menu → System Settings, click Privacy & Security in the sidebar, then click FileVault. (You may need to scroll down.)

2. Click Turn Off.

3. Click Turn Off Encryption.

Please be notice, that by disabling the encryption your Mac could be less safe.

Still, encountering difficulties with your adapter's connection?

Here are a couple of helpful tips that can assist you in resolving some of the most prevalent Bluetooth pairing problems:

• Remove Old Bluetooth Connections: If you've previously connected the dongle to a different device, you might encounter issues as it might try to connect to the old pairing. To resolve this, it's recommended to reset your device and establish a fresh connection.

• Power Off and On: Performing a soft reset can often resolve connection issues. If you're setting up Bluetooth on a mobile device, simply toggling airplane mode on and off can also help.

• Minimize Wi-Fi Interference: Since Wi-Fi and Bluetooth operate in a similar frequency range, interference can occur when trying to connect to Bluetooth near a Wi-Fi device. Moving away from your router can help improve Bluetooth connectivity.

• Ensure Adequate Device Power: Modern computers and laptops have power management functions that conserve battery life by automatically disabling power-intensive functions like Bluetooth when the battery is low. Make sure your device has sufficient charge before attempting to pair it with the dongle.

• Update Device Firmware: If you're unable to connect to your Mac, consider that the issue may originate from the device itself. Check if your device has the latest firmware and update it if necessary to ensure compatibility with the dongle.

Following these steps should help resolve the most common Bluetooth connectivity issues. If you continue to experience problems, feel free to seek further assistance.

If music playback or the operation of your mouse or keyboard via a USB Bluetooth Dongle on your Mac is unstable or intermittent follow these steps:

1. Turn off Wi-Fi on your Mac. This will help determine if the issue is caused by frequency interference with Wi-Fi.

2. If disabling Wi-Fi resolves the problem:

• Move your Mac farther away from the Wi-Fi transmitter (e.g., the router).

• Consider switching to a wired Ethernet connection.

• If the issue persists while using 2.4 GHz Wi-Fi, switch to the 5 GHz frequency, as Bluetooth and 2.4 GHz Wi-Fi operate on the same frequency and can interfere with each other.

To revert back to the internal Bluetooth controller, do the command:

sudo nvram bluetoothHostControllerSwitchBehavior=never

If you have any questions about these instructions or using the Hideez Dongle, please don't hesitate to reach out to our Customer Care team at [e-mail]. We'll be more than happy to assist you!